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How to Get on a Whitelist

Monday, November 26th, 2007 by rubypdf

Loren McDonald - Oct 26, 2005

Even though the email industry is moving toward authentication and certification to separate spammers and phishers from legitimate senders, “whitelists” and “blacklists” are still the first line of defense for many ISPs and individual users.

They use both lists to determine whether your email gets delivered as you intend, to the inbox instead of the junk folder and with images intact instead of blocked.

Essentially, the whitelist allows your email in, and the blacklist keeps it out.

This month, we’ll show you how to get on a whitelist. Check back next month to learn how to stay off or get off a blacklist.

How to Seek ISP Whitelisting

ISP whitelists usually include these kinds of data:

  1. Email addresses listed on their users’ personal whitelists
  2. IP addresses, domain names or email addresses from senders certified by third-party agencies such as Bonded Sender, Habeas or Goodmail
  3. Senders who apply and qualify for a whitelist after following a set of instructions or protocols

Desktop clients such as Outlook and Eudora rely on individual users to compile whitelists. However, Web clients AOL and Yahoo! Mail allow you to apply for whitelisting status. MSN/Hotmail uses Bonded Sender data to determine whether and where to filter email.

For other ISPs, look on their corporate Web sites for “postmaster” or bulk-email information and see if they offer whitelisting. Whitelisting doesn’t guarantee that your email will be delivered the way you want, but it improves the odds.

Yahoo! Mail:

In addition to individual whitelists based on the user’s address book, Yahoo! Mail operates a general whitelist.

  1. Go to the Delivery Problems page in Yahoo! Mail’s online support. Fill out the form and submit it.
  2. In about 15 minutes or so, you will receive a detailed questionnaire that asks you about your sending policies, procedures, etc. It could reveal some gaps in your email program. Fill out the form as best you can and submit it.
  3. You might or might not hear back from Yahoo! about whether you have been whitelisted. Open a free account and send a test message to it from the address you normally use to send bulk email. Did the test go to your bulk folder? If so, use the form on the Delivery Problems page again to ask about your whitelisting status.

AOL

Like Yahoo!, AOL has a systemwide whitelist. It doesn’t guarantee that whitelisted senders will always get their messages delivered to the inbox instead of the junk folder. But, whitelisted senders who meet stricter volume and complain criteria might qualify for AOL’s enhanced whitelist. Email messages from those senders show up with hotlinks and images enabled instead of blocked.

  1. Read the Conditions to Bulk Sender Status page first. Check the box indicating you accept AOL’s guidelines, and press the Accept Guidelines button.
  2. You will be taken to a form asking for contact information and the IP addresses you use to send bulk mail. Fill out the form and submit it. This will also set up a feedback loop that will send spam complaints to you for action.

Note: You can’t apply for the enhanced whitelist. AOL adds only a small percentage of senders who meet limits on volume — how many messages sent at one time to its servers — and spam complaints in a rolling 30 -day period. You could be on it one day and off it the next.  Keep monitoring volume and complaints, though.

How to Get on Individual Whitelists

You probably have a line in your email message near the top, asking the recipient to add your sending address to his or her address book or contact/safe-sender list. But, that’s almost too late in the process.

Also, putting the line at the top means readers who read only a portion of your message in the preview pane are not getting the information they need to decide whether to open your email to full size or even scroll through the preview pane.

  1. Include a whitelisting request right at sign-up, on your subscription or site-registration page. You need to get into that address book even before you send out the subscription confirmation.
  2. Move the whitelisting-reminder email in your email message to your email-administration center farther down in the message.

Posted in English, email marketing | No Comments »

Whitelisting with AOL

Monday, November 26th, 2007 by rubypdf

by Douglas Karr
Perhaps because it’s the largest ISP and the most finicky about emails, AOL really does have a fantastic Postmaster service online. I had to contact them a few weeks ago when a client reported that they were having issues with email getting through to AOL email addresses. Sure enough, we found out that the IP addresses of our application were being blocked.

AOL Postmasters

That sounds somewhat terrible, as though we were a spammer or something… but we aren’t. All of our emails are transactional or invitational in nature. In fact, no marketing emails come out of these addresses. I called good friend and deliverability guru, Greg Kraios, and he set me straight with the contact information for AOL’s postmasters as well as their website. I gave them a call and they let me know what steps I could take to get unblocked and onto a whitelist.

I found our biggest problem was that our system was sending to erroneous AOL email accounts with our Reverse DNS lookup disabled. Reverse DNS is a means for an ISP to lookup your domain and company information by the IP address it’s coming from. By turning it off, we looked like a spammer. With enough bad addresses - AOL decided to take a look at who we were. When they couldn’t find out who we were, they blocked us. Makes sense! I can’t say I blame them.

After we got Reverse DNS enabled, AOL dropped the block. I also spoke to our Sales team and told them to stop doing demos with AOL email addresses (they’re the easiest to type in, aren’t they?). After the block is dropped, you’re allowed to apply for whitelisting through the Postmaster site. I’ve applied at least a dozen times - but quickly found out that your ducks have to be in a row before you can make it:

  1. We enabled the Reverse DNS Lookup on each of the IP Addresses that we send email out of.
  2. We had to set up a feedback email address for AOL to write us when there are email issues. We configured abuse@. We’re still working on setting a custom email header for “Errors-To” but this is a great start.
  3. We had to wait a few days after we were unblocked.
  4. Your domain must match the domain in your contact and feedback loop email addresses.
  5. If you’ve got different domains, you should apply for each one.
  6. Be sure to monitor the email addresses you submitted with. You’ll need to click a confirmation link before they will work on your whitelist request.
  7. Last step is to wait for a response. If you get turned down, you can call up the Postmasters and provide them with the reference id. This will allow them to quickly look it up and see what’s wrong. Standby to do this a few time!

I’m looking forward to the day we can push these emails out of our email service provider’s system so we don’t have to worry about it! I’m waiting for the official release of their transactional email system (that I helped to define!) as well as for some growth in our company. The sooner we can use their deliverability services, the better!

AOL has some nice Postmaster services, but I’d rather we didn’t have to put up with the headache at all. One note, if you’re wondering whether or not I mind them blocking us or the trouble it’s taking to whitelist us… not at all. I love seeing a company vigilant about SPAM and looking after their customers.

UPDATE: 9/11/2007: Received the following today. So we had enough mailer history to get blocked, but not enough to get whitelisted. Sigh.

Your web request has been denied due to insufficient mailer history. We apologize for this inconvenience. Please resubmit your request and also include your IP addresses that have sent mail to AOL in the last 30 days.

UPDATE: 9/11/2007: I did manage to get our highest traffic IP address whitelisted! The previous denial was only applicable to our low volume IP Addresses:

Your Whitelist request, with the confirmation code xxxxxxxx-xxxxxx, has been approved.

Posted in English, email marketing, tutorial | No Comments »

Whitelisting with Yahoo!

Monday, November 26th, 2007 by rubypdf

by Douglas Karr
This morning I located a bulk email application form for Yahoo! It doesn’t appear as robust as the program that the AOL postmasters have put up for applying to their Whitelist but I’m glad to finally find one!

Yahoo! Mail

Some recommendations before you apply:

  1. Be sure you have reverse DNS lookup enabled on the IP Address you’re sending from. Let Yahoo! know the IP Address that you’ll be sending from in the submission form (in the additional area).
  2. Be sure you have a feedback loop for the ISP to reply to messages that have issues (e.g. abuse@yourcompany.com) and set an email header for “Errors-To:” at this email address. Let Yahoo! know your feedback loop email address in the submission form (in the additional info area).
  3. Be sure to add your full company address, city, state, zip, phone number and fax number in the additional info area as well.

If you’re sending out high volumes of emails, I’d highly recommend you get on the whitelist of Yahoo! and AOL. A whitelist does not guarantee that you make the inbox, the content can still get you in a spam filter. A whitelist won’t stop you from getting blocked, either, but it will give you a little more insurance that that won’t happen.

The best defense from not getting blacklisted is to remove bounced email addresses from your list, always gain permission, and always send the email in a timely manner - corresponding with when you asked permission. I’m not a deliverability consultant - but I have a good friend who is and helps keep me straight on this stuff!

Posted in Affiliate, English, email marketing, tutorial | No Comments »

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